Quality you cancount on.
Factory-tested paint. Direct support from Goldstar.
On every pack
"Give painters and customers confidence — so they never worry that no one is there to support them if something goes wrong."
That is the Goldstar Quality Assurance promise
Our commitment
Checked before it reaches your wall
Checked before we mix
Raw materials verified first.
Tested while we make it
Lab-tested at every stage.
Released only when right
Nothing ships until it passes.
Consistent, every time
Same colour, every bucket.
If something goes wrong
Come straight to Goldstar. No dealer in between.
What we promise
- Goes straight to our support team.
- Every case logged and answered.
- Fair, honest R&D investigation.
The old way
Warranty cards that depended on a distributor issuing them — inconsistent, and you had to go back through the dealer.
The QR is already on every bucket. Scan it, call us, and your case is with Goldstar directly.
How we attend to you
What happens when you contact us
- 1
You reach us
Scan the QR or call toll free.
- 2
Your case is logged
Recorded so it's never lost.
- 3
Reviewed by management
Management approves the review.
- 4
Investigated by R&D
Honest root-cause analysis.
- 5
Resolution back to you
Replacement, credit or guidance.
If a defect turns out to be batch-level, our Product Recall Procedure runs in parallel — the same rigorous process applies whether it's one bucket or a whole batch.
Every complaint, properly attended
Nothing gets ignored. Every case that reaches us is logged in our quality system and reviewed under ISO 9001:2015. Complaints are analysed by our R&D team, and the results are reported to our Executive Director twice a year — so the same problem never quietly repeats.
Recommended practice
Your role in a perfect finish
Prepare the surface
Clean, dry and sound.
Use genuine materials
Goldstar thinners & tinters.
Apply as directed
Follow the pack instructions.
Ask before you paint
Unsure? Call us first.
How to reach us
One call does it all
No forms, no accounts, no waiting on a dealer. Call Goldstar directly — your call goes straight to our customer support team and every case is logged and attended.
0800 750 120Toll free — free to call from anywhere in Tanzania